ISALPI was incorporated in 1993 by our founder and President Philippe Beaudry. For over 25 years our mission has been help organizations design and develop customer- focused services that were intergrated with integrated with their enterprise's architecture.
Starting initially with helping outsourcing companies develop services that were cost efficient and providing excellent customer experience and support, our clients engaged us in helping them build their own internal services to rival with those being provided by other vendors. This led to numerous engagements related to architecting services and the whole organization itself.
Given the recent nature of technological, social and health disruptions affecting organizations in all industries, our clients are now looking for us to guide them in the adaptation of their services to meet and lead these disruptions.
Our clients have recognized the value of our methodology for dealing with adaptation of services and have enquired as to approach to the workshops we use in our service delivery. While applying the adaptation model to ourselves. We've recently developed a workshop facilitation product, including the necessary training and coaching capabilities to develop their own internal facilitators. Our head office is in Ottawa but have long promoted a virtual office model where our staff can effectively deliver our products and services to clients worldwide.
Our experienced facilitators have successful, proven processes and tools for running collaborative sessions geared to any kind of meeting including strategic planning, problem-solving, decision-making and team alignment.
Our experienced service architects have successful, proven methodologies to adapt services to organizational, technological, social and health related disruptions.
